The Staffordshire Victim Gateway Service is a free and confidential service that provides advice, information, emotional and practical support to all victims of crime across Staffordshire and Stoke-on-Trent even if the incident or crime has not been reported to the Police, or whether the crime has happened recently or in the past.
The Staffordshire Victim Gateway Service provides:
- An accessible ‘front door’ service for all adult and child victims of crime, whatever their residence status, citizenship or nationality, to manage referrals and ensure all victims understand their rights and what will happen next
- A ‘cope and recover’ support service, offering tailored, victim-led interventions informed by their individual needs and risks
- A single point of contact for providing and facilitating support for victims in Staffordshire and Stoke-on-Trent in the event of major incidents
- Awareness-raising sessions for professionals and the community, increasing their knowledge and understanding of the support available
Staffordshire Victim Gateway
Online Support
Visit Staffordshire Victim Gateway website
Visit WebsiteEmail the Staffordshire Victim Gateway Service
enquiries@svg.org.ukSupport for victims affected by new offender release arrangements
The Government is introducing changes to prison release arrangements through the Sentencing Act 2026. These changes are intended to help ensure there is enough space in prisons, while making sure there is tough supervision of offenders when they are released to keep victims and the wider public safe.
The Sentencing Act 2026 makes changes to the amount of time some offenders spend in prison before being released to serve the rest of their sentence on licence.
A new three-part model will be introduced for standard determinate sentences called a ‘Progression Model’. Protecting victims remains a priority. All offenders released through the Progression Model will be subject to strict licence conditions and a period of intensive supervision.
The changes do not apply to more than 18,000 offenders. For a list of offences that this model does not apply to visit sentencing act offence exclusions.
More information about the Progression Model, what is changing, how victims can be informed, and what support is available can be found on Gov.uk.
Victim Support Offender Release Helpline
Victim Support’s dedicated Offender Release Helpline provides information, emotional and practical support, and help to access other services for people affected by, or worried about, the release of an offender.
The Helpline is there to:
- Listen to victims and survivors’ concerns and offer emotional support
- Discuss wellbeing, safety and possible next steps
- Provide practical guidance and help callers understand what the changes may mean
- Explain how someone may be able to seek further information, the Helpline cannot provide information about individual offenders or case specific release dates.
- Help people access ongoing or specialist support where appropriate
Call: 0808 168 9280
Further information about the Helpline and the support available can be found on the Victim Support website.
Local support
Victims and survivors affected by the implementation of the progression model can seek support from the Staffordshire Victim Gateway Service. They provide specialist advocacy, information, emotional support and practical assistance.
Email: enquiries@svg.org.uk
Call: 0300 3030 588 (calls charged at local rate)
Lines are open:
Mon/Weds/Fri/Sat 9.00am-5.00pm
Tues and Thurs 9.00am-8.00pm